Award-Winning SVP, with more than 20 years of senior-level operational leadership experience in building and leading unified performance based cultures that consistently converted organizational intent into action for financial service, telecommunications and manufacturing organizations with assets under management ranging from $63.4 billion to $190.7 billion. Most recently, promoted to serve as Senior Vice President and Head of U.S. Contact Center with BMO Harris Bank in Milwaukee, Wisconsin with responsibility for managing 13 direct/600 indirect reports, across 3 U.S. contact centers consisting of 600 seats that have generated $2 million in annual after tax revenue.

Highlights:

• Strategic Planning
• Customer experience enrichment
• Business Intelligence
• P
• Managing High Volume
• Performance Metrics
• Vendor Alliances
• Wisconsin