Description
Aneesah Tahir 4019 Sharon Woods Drive Powder Springs, GA 30127 404-936-5784 Dear Hiring Manager, In a customer service oriented environment, one must be well versed in Key Performance Indicators along with being able to lead and interpret a client's needs through calibration conference's and quality assurance management. These main topics are qualities I possess in order to enhance a company's future business growth. Possessing leadership development skills, quality and development of training material are just some ways of impacting the single most important source... the right service professional to represent you when assisting your valued customers. While utilizing software such as Remedy, CRM and PeopleSoft they have given me the unique opportunity to learn and expand on: • Determining significant variances and measure productivity • Provide recommendations for additional reports, tracking tools while analyzing trends • Spreadsheet Financial Reporting • Accelerated knowledge of Excel, PowerPoint and Outlook My long-term experience of 15 years in the Customer Service and Financial industry has taught me how to meet and exceed each customer's expectations with unprecedented excellence in internal and external customer care. I have assisted various customers in a multitude of settings such as: Financial and Trading, Financial Reporting, Daily Reconciliations, and Research Resolution. I realize that acquiring and maintaining retention for a strong customer base is key. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. My ongoing excellence in communications, financial experience and leadership abilities not only meets but achieves ongoing success by exceeding predetermined metric standard by a margin on average of 7%. When we have the opportunity to meet, I'll elaborate on my work experience (which seems to complement your needs) and supply you with strong references. I can be reached during the day at (404) 936-5784. Sincerely, Aneesah Tahir
