Description
SUMMARY Accomplished customer driven professional, with extensive years of experience leading product development initiatives and managing cross-functional resources, to optimize enterprise technology and telecommunications operations. Committed to ITIL/ITSM best practices and service excellence with aptitude for launching new technology operations, including client and vendor relationships, policies and procedures, business processes, and service level agreements (SLA's). Core competencies include: * Team Leadership * Strategic Planning * Technology Integration * Solution Design * Stakeholder Communications * Product Development * Change & Incident Management * Training & Mentoring * Project Management
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