Experienced IT Services professional with a proven track record of continued growth and success as a manager with staying power. With over 20 years of customer service and 15 years of management and IT experience, has honed the ability to build customer relationships through excellent customer service, effective communication, and strong team leadership. Has successfully managed and worked with cross-functional teams toward reaching company goals and has exceeded expectations, leading to ongoing career progression. Seeking a role to apply strong leadership, IT and management skills to the growth of a top tier company as a Service Desk Manager, Help Desk Manager or Services Manager.

Highlights:

• ITIL Certified
• Managed Services
• Management and Leadership
• Customer Service
• IT Solutions and Services
• Project Management
• Relationship Building