SUMMARY OF QUALIFACTIONS PROFILE * 20 years of successful sales experiences and recruiting. * 15 years of success in technical support, customer relations and administration. * A history of progressively increasing performance and effectively managing personnel, operations and productivity. * Ranked top 4 out of 28 supervisors for the last 4 years. Received quarterly recognition for the last 7 out of 8 quarters. * Strong communication, interpersonal relations, and leadership skills ability to relate well with clients and management at all levels. * Ability to priorize effectively and adapt to changing environments. Supervisor * Supervised a team of 15-17 employees and support activities for management Instrumental in developing team members through effective delegation and communication of clear and consistent expectations. Responsible for maintaining employee records and accurate preparation of management reports. Assisted in hiring recruiting training and selection of all employees to boost morale and minimize turnover. * Skillfully resolved major complaints and inquiries of customers on sensitive issues surrounding errors and services. * Implemented systems and procedures to reduce costs improve customer service and profitability. Assigned duties and shifts to workers and observed performance to ensure adherence to policies and operating standards. other supervisors operation managers and employees to ensure the smooth running of operations. Responsible for training and developing employees. * Responsible completing payroll and tracking attendance. * Held employees accountable for not meeting metrics not adhering to business standards and not adhering the attendance policy.

Highlights:

• Retention
• Quality Assurance
• Escalations
• Sales
• Customer Service
• Recruiting
• Billing
• Complaints