Description
Skills Summary Project Management: Work Force Management Implementations Extensive IVR Software Development for Employee Health Care Benefits and Commercial Client Projects Call Center Dialer Implementations System Migrations/Integrations Third party vendor implementations Experienced with multiple Microsoft products IT Project Lifecycle: Requirements Analysis ROI Analysis Costing & Budgeting Project Scheduling Project Controlling Testing/QA/Rollout/Support Value-Added Leadership: Cross-Functional Supervision Team Building & Mentoring Client Relations & Presentations Business & IT Planning Vendor Management Well organized and detail oriented Effective management of multiple projects
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