Description
As a solution-focused, customer-oriented IT professional skilled in comprehensive Desktop Support, desktop configuration and administration, I have consistently delivered qualitative performance through effective troubleshooting, problem diagnosis and resolution, and end user support. With a history of upgrading and maintaining key systems to help ensure 100% uptimes, I have also documented complex problems and standard processes to avert future issues. I am confident that my strong combination of hands-on experience and dynamic communication skills well position me for a Desktop Support Technician role. My background further includes in-depth experience in the Citrix infrastructure, including deployments, migrations, and updates. I also resolved operating systems issues while directing hardware and software installation and technical support. I enjoy training and mentoring other staff, including Citrix Administrators, as a generous sharer of knowledge. My capabilities also include Citrix maintenance from support pack installation to firmware updates and performance tuning. As part of expanded duties following a merger, I also played a key role in the conversion from McAfee onsite IT for both local and remote users based in Idaho. I am confident that these and other skills as outlined on my attached resume make me an invaluable asset to a company such as yours. I am available for an interview at your convenience. Thank you for your time and consideration. I look forward to your reply.
