Innovative and results-driven leader and team player, focused on achieving exceptional results in competitive environments. Over 15 years of solid track record in leading various functions within the Financial and Customer Service industries. Experienced in driving complex operational metrics and customer/client expectations while building interaction with key business partners. Strong expertise in: Compliance Management Customer and Client Relations Operational and Metrics Management Well-rounded, analytical and service professional recognized as a consistent and reliable contributor with an aptitude to manage multifaceted business needs. Excels in a fast-paced environment with strong people and managerial skills with the ability to prioritize multiple and complex tasks. Highly organized, with the ability to prioritize workload and manage changing priorities often with conflicting deadlines. Demonstrates high standards of ethics, judgment, and integrity.

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