Results oriented management professional with strong written and oral communication skills. Demonstrated ability to train and develop teams in a customer service environment. Creative approaches to problem solving; strong background in organizational leadership.

COMPANY	POSITION HELD	DATES WORKED
Renaissance Professional Training	(Confidential)	5/2005 - 6/2007
Write for You	(Confidential)	1/2003 - 6/2007
Verizon, Inc.	(Confidential)	11/1998 - 12/2002
SkyAlland Marketing	(Confidential)	8/1994 - 8/1998
Fine Print, Inc.	(Confidential)	7/1973 - 1/1993

SCHOOL	MAJOR	YEAR	DEGREE
Heidelberg College	Psychology	1971	Associate Degree
Northwestern High School	College Preparatory	1968	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	ASTD Monthly	media url	Monthly magazine of the American Society Trainers and Developers

Highlights:

Renaissance Training Programs, Director of Training Development -- Authored 27 training manuals, led the project to develop learning activities for 77 courses. Write for You -- Principal -- Offered development of custom documents, training programs and materials, and writing services.

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P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Training
• Writing
• Editing

Design and implement training programs to address specific needs. Author, edit, and organize written information for dissemination at all levels.