Driven and accomplished administration professional with over 15 years of experience in Insurance Licensing & Compliance, Operations Support, Administrative Services, Customer Service and Multi Site Team Management. Proven knowledge of the Insurance and Financial Services industry across life, health, credit and travel lines. Demonstrated ability in managing teams in innovative solutions and cost effective processes. Reputation for mentoring and coaching teams. Recognized for participative management style with strong interpersonal skills. Enthusiastic attitude with integrity, and professional business ethics. Experience with Lean Six Sigma concepts for process improvement to establish and execute department strategic objectives and plans. Experience in data collection and analysis and implementing process improvements that promote efficiencies and yield cost savings. Highly motivated professional with a proven track record of being reliable, approachable and eager to learn new things (procedures, systems). High level attention to detail, strong planning and organizing skills. Ability to adapt quickly and respond positively to change and to meet or exceed deadlines. Demonstrates critical thinking in new and unfamiliar situations and in day to day processing to quickly resolve any potential problems. Successful at managing multiple simultaneous projects and developing new concepts and techniques to improve efficiencies.

Highlights:

• Multi Site Team Management
• Compliance Management
• Project Management
• Lean Process Improvement
• Process Implementation
• Procedure Development
• Records
• Customer Service