Results driven professional with over seven years of customer service experience in the areas of management and technical support. Having worked for Johns Hopkins Hospital and Verizon, I have developed transferable skills in being able to proactively identify opportunities and create effective streamline processes. I have successfully implemented projects with measurable results while at Verizon. I am comfortable and experienced in working with a diverse customer base, whether independently or in a group setting. These acquired skills make me a valuable asset to any team of existing professionals and can add an immediate contribution to the organization.

Highlights:

• Microsoft Office
• Maryland
• MTAS
• OneSource
• MARS
• Accomplished
• Manager
• Customer Service