Description
Being dedicated to customer satisfaction, owning responsibilities and exceeding goals has created a consistent history of triumph under the pressures of financially impacting decisions with shifting procedural priorities, systems integrity concerns and line of business demands. I have provided and guided increasing levels of technology support for years and comprehend overall, the satisfaction of our customers is key to business longevity, allowing the integration of new technology to maintain a leadership position and achieve positive return on investments.
Accomplishments
Highlights:
Keywords
- Incident, Problem, Change Management
- Tivoli/Maximo, Remedy, Nexus, Clarity, Concur, Fieldglass
- Metrics, Status, Progress Reporting
- Team - Build, Mentor, Discipline
- M.S. Word, Excel, Outlook, PowerPoint, Visio, Publisher, Project, Access, SharePoint,
- CSFs, KPIs,
- Process Review
- Los Angeles, Pasadena, Glendale, Burbank
