Occupation:Regional/Multi-Unit Manager |
Education Level:Some College Units Completed |
Will Relocate:No |
Description
I am an experienced leader that delivers bottom-line results by developing dynamic teams focused on exceeding company objectives. Skilled at root cause analysis to identify reasons for underperformance and produce change. Adept at creating performance cultures that capture and implement best practices and raise standards of operational execution. Highly regarded for integrity, work ethic, and a hands on leadership style that empowers, motivates, and consistently achieves improved performance in competitive, results-driven environments.
Accomplishments
Highlights:
• Named Division’s Regional Manager of the Year for best overall performance including exceeding targets, highest contribution, lowest debt, and exceptional execution of operational standards including successful passing of Government CFPB regulatory audits. • Appointed Division Trainer for District and Regional Managers based on track record of consistent budget control and sustaining high levels of operational performance. • Launched new product line throughout TX and was assigned product knowledge expert for entire state as well as liaison between company and 3rd party vendor to develop policies, procedures and training materials. • Built and mentored high-performance, revenue generating team with lowest turnover rate in TX for 3 consecutive years. • Improved front-end execution and delivery of procedures/ contract presentation that effectively reduced debt to lowest debt portfolio in TX 4 years in a row. • Named 2006 Rookie District Director of the Year for transforming unprofitable district with debt above 3.5% to #1 district in TX with highest bottom-line contribution and lowest debt at 2%. • Developed company training guide for all on-boarding District Managers, analyzed current company performance reviews and helped develop new review with updated and more relevant core competencies. • Named 2008 District Director of Year, 2009 Runner-up District Director, and promoted to Regional Operations Manager based on high performance and YOY metric improvements. • Transformed lowest performing district into #1 in Region and named 3-time District Manager of the Year 1997, 1998, 2000, and runner-up District Manager of the Year 1996, 1999, 2004. • Outstanding leadership abilities resulted in lowest turnover rate in Region in 2002 and only District Manager to achieve turnover goal and bonus. • Exceeded national trend by surpassing budget and previous comparable sales 6 consecutive years. • Made profit and loyalty budgets and hit bonus every quarter since conception. • Ranked #1 in entire company in strategic initiatives for 2003 and 2004. • Sustained history of successful shrink control, and only district in Division to have been under 2% for 10 consecutive years. ADDITIONAL AWARDS "Lead Blue Dog Award", Best Results in Texas, Axcess Financial, 2013 Winner, "Above and Beyond" Award, Axcess Financial, 2008 "Living The Company Values" Award, 1st time recipient of this National Award, Suncoast, 2005 Maximum Momentum Winner, Best District, Suncoast, 2004 Award for Best Strategic Initiatives (Replay and magazine sales) in company, Suncoast, 2003 National Visual Merchandising Committee (Best of Best Program), Suncoast, 1999, 2000, 2005 Member, National Operations Committee, Suncoast, 1998Companies I like:
Job Skills
Keywords
Responsibilities
Directed operations of 10 Districts, 118 stores and $101M in revenue. Led and developed team to impact sales, growth and profit. Managed budget, set targets, analyzed store / district performance, developed action plans, identified fraud, developed training guides, instituted operational standards, and accountable for all aspects of Human Resources including employee selection, development, and performance management.
