Summary: Professional Training and Development Specialist with over 15 years of experience Strong training background in: Virtual Training, Instructor Lead Training (ILT), staff development, eLearning development, curriculum development, and module development. Proven ability to, design, develop, deliver, and maintain enterprise-wide core learning and development programming and projects aligned with company strategic goals Key Strengths and Skills: • Apply adult learning theory and instructional design principles with a strong focus on eLearning/virtual design and training methodologies • Develop, implement, and monitor training programs within an organization according to Center for Medicare & Medicaid Services (CMS), compliance, policies, procedures, guidelines, laws, and regulations • Implement performance based solutions such as Training Needs Analysis, Gap Analysis, and data audit trends • Proficient in: Captivate, Articulate, MS Office, Visio, FS Pro InfoMapping, LMS, Knowledge Base, Web-Ex, NetMeeting, JoinMe, Skype Employment History: Insurance Auto Auctions (Contracted employment) July 2016 – August 2016 Instructional Designer • Designed and developed materials including; user guides, manuals, storyboards, scripts, and course content implementing the Addie module, Bloom’s Taxonomy, and Langevin • Created, online course materials from Captivate • Project management; plan, coordinate, implement, and finalize projects according to the specifications and deadlines Cognizant Technology Solutions March 2015 – October 2015 Health Net: Sr. Training Specialist • Implemented performance based solutions such as Training Needs Analysis and Gap Analysis working with SME utilizing methods from the Addie module, Bloom’s Taxonomy, and Langevin • Applied a working knowledge of various authoring and eLearning development tools including Articulate and Captivate • Designed and developed materials including; user curriculums, guides, manuals, tutorials, storyboards, scripts, course content (including simulations, role play activities, micro-learning, gamification, animation, case studies, digital badges, and experiential activities) • Created, maintained, and approved training materials according to Center for Medicare & Medicaid Services (CMS), compliance, policies, procedures, guidelines, laws, and regulations • Created assessment surveys from various tools such as Questionmark, Learning Management System (LMS), and Knowledge Base (KB) • Created knowledge assessment and evaluation processes according to the Kirkpatrick model • Facilitated Virtual Training and Instructor Lead Training (ILT) • Project management; plan, coordinate, implement, and finalize projects according to the specifications and deadlines Health Net of California December 1999 – October 2014 Training Specialist III • Supervised the activities of the training staff to ensure clients' needs for training are delivered • Managed and lead company strategic initiative projects such as: Affordable Care Act, Medicare, Medicaid, Cal MediConnect (Duals Demonstration), and outsourcing • Applied a working knowledge of various authoring and eLearning development tools including Articulate and Captivate • Designed and developed materials including; curriculums, user guides, manuals, tutorials, storyboards, scripts, course content (including simulations, role play activities, micro-learning, gamification, animation, case studies, digital badges, and experiential activities) • Created, maintained, and approved training materials according to Center for Medicare & Medicaid Services (CMS), compliance, policies, procedures, guidelines, laws, and regulations • Implemented performance based solutions such as Training Needs Analysis and Gap Analysis utilizing methods from the Addie module, Bloom’s Taxonomy, and Langevin • Identified methods to improve performance/organizational effectiveness • Created assessment surveys from various tools such as Questionmark, Learning Management System (LMS), Survey Monkey, and Knowledge Base (KB) • Created Skill Building Exercises, Quick Reference Guides, and training games • Created knowledge assessment and evaluation processes according to the Kirkpatrick model • Collaboration with Compliance, internal, and external departments to assure all training classes and training materials are within compliance guidelines • Facilitated Instructor Lead Training (ILT) and Virtual Training • Conducted trending data analysis to incorporate error trends and process improvement Enhanced Medical Technologies 1997 – 1999 • Accounts Receivable, Supervisor • Marketing / Physician and Show Coordinator, Supervisor Participating Groups: • ASTD (American Society for Training & Development), atd (Association for Talent Development) • Toastmasters

Highlights:

• Management
• Project Management
• Cms
• LMS
• Medicare
• Data Analysis
• Medical
• Outsourcing
• Process Improvement
• Captivate
• Articulate
• MS Office
• Visio
• FS Pro InfoMapping
• Knowledge Base
• Web-Ex
• NetMeeting
• JoinMe
• Skype
• Health Insurance
• Training Needs Analysis
• Gap Analysis
• Virtual Training
• Instructor Lead Training
• Material Development
• Remote Training