Description
Exceptional at working with supervisors, other managers and technicians from all fields of technology to complete projects as assigned. * Launched and managed onsite warehouse of over $100,000.00 in parts, hard drives, system boards, video cards, memory, etc. * Technical Account Manager responsible for 50+ HUD sites, and technicians nationwide for over 10 years. * Provided leadership, coaching, guidance, and training and contributing to staff development. * Installed and maintained Dell servers, Dell desktops, Dell and HP printers, Cisco routers and switches. * Setup LANS and networks. * Data migration to Windows 7 enterprise systems. * Finished Hardware and software refreshes ahead of schedule. * Worked remotely through VOIP and VPN to triage and solve problems from home. * Ordered parts, and dispatched technicians to complete service in a timely manner to meet SLA’s.
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