Summary Skilled Operations professional talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Define Standard Operating Procedure within the Partnership Development team for the purpose of establishing best practices that will deliver improved efficiency and increase productivity EDI: Daily Maintenance, Trading Partner Setup, Upgrade/Migrations Merchandise Marking: Merchandiser Training, DC Print Options (format setup, label stock, equipment) Standardized business process to support future RFID expansion DC Readiness / Education Inventory Transition IT / Partnering on start-up activities (equipment) Performance Metrics Project Mgmt. Tag Performance / Audit, Issues