Description
Hours per week Provided network administration & maintenance for various small businesses along with computer repairs, hardware and software support. Offered IT solutions to clients such as data recovery, data backup, server imaging, computer sales, e-mail support, remote administration, wireless network, & antivirus management. Work with packet sniffer, protocol analyzer, & packet analyzer. Installation of HIPPAA compliant firewalls, switches, routers, & access points. I-Phone & Blackberry phone support and configuration. Contracts with Professional Software Solutions. Senior Field Information Resource Specialist (System Engineer) 40 Provide regular administration and maintenance of Firebird Wide Area Network running Windows NT 2000 and XP. Perform approved system upgrades. Troubleshoot and repair communication and connectivity problems on network working with routers encryptors modems switches hubs and other communication devices. Troubleshoot repair configure or install and make workstation network ready. Create users accounts printing environment and perform backup and recovery of data. Resolve software and hardware problems. Installed configured and maintain Windows Active Directory. Log trouble tickets with Service Center and follow up with items logged. Give user support by demonstrations consultation and skillfully interacting with users in ways for them to understand to resolve their problems. Also provide user assistance and resolve network problems using Tivoli remote control software. Work with audio-visual systems. As FIRS & System Engineer constantly ordered equipment and coordinated acquisition of such equipment. Had good knowledge of the rules regulations and procedures of disposal surplus and transporting of items as well. Worked under the rules regulations and procedures of the State Department while working aboard 2 years in Mexico which taught a lot concerning the security of equipment applications systems and services. Support one of the largest Field Division in DEA with the Los Angeles Field Division including its regional offices and travel to and support US Embassy and 7 Consulates while working aboard in Mexico. Was involved in daily discussions of technical ideas and problems with fellow colleagues. Participated in monthly regional conferences to discuss ideas goals policies and technical information. Periodically made reports which included technical terms and analysis of the system and equipment as well as problems experienced on the system and input on repairs needed and written input on projects as well as guidelines to be observed. Filed a weekly status report every week noting the welfare of DEA's Firebird network in region. Log daily reports into Service Center pertaining to workstations software and network equipment. Place reports of network solutions in database on the network for my fellow colleagues to access. Supervisor's Name: Tyrone Patterson (213) 621-6996 / (310) 410-0775 Hours per week 30 Troubleshoot and repair PC's. Work with Novell 5.1 server and Windows NT 4.0 Server and perform Windows NT Workstation installation in Netware and NT network environment. Baseline workstations via Symantec Ghost. Configure and make workstation network ready and Internet connected. Set up and make communication to Wide Network working Fiber optic lines CAT5 cabling routers switches and hubs. Perform backups and create network users in Novell and in NT. Give user support by demonstrations consultation and interacting with management to solve specific problems. Supervised technical group. Supervisor's Name: Michael Carter (678) 698-2789)
Accomplishments
Highlights:
Job Skills
Keywords
