Dedicated, loyal, with excellent communication skills, computer skills, and phone experience with inbound and outbound calling systems

COMPANY	POSITION HELD	DATES WORKED
Sunnyside Chevrolet	(Confidential)	3/2006 - 11/2006
Waste Management	(Confidential)	5/2002 - 12/2004
Commonwealth Financial Services	(Confidential)	5/1998 - 5/2002
United States Postal Service	(Confidential)	2/1982 - 9/1997
United States Air Force	(Confidential)	7/1973 - 6/1981

SCHOOL	MAJOR	YEAR	DEGREE
Cuyahoga Community College	Postal Management (course canceled by college)	1987	Associate Degree
NCOIC Leadership School RAF Weathersfield, England	Military Education and Leadership	1979	Specialist Degree
Advanced Schools Inc (Correspondence)	Master Automotive Mechanics	1976	Trade School Degree
Rudyard High School	General Education	1974	High School/GED Degree

Highlights:

Eight years in the U.S. Air Force. Fifteen years in the United States Postal Service. Four years working for mortgage broker. Two years as Customer Service / Sales Representative for national company.

Companies I like:

Service related industries providing help to customers. Also interested in collection side of customer service industry. Possibly with banking or mortgage related businesses.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Leadership

I, as the Customer Service Consultant Manager, was responsible for writing scripts, follow up calls with customers, file accuracy, scheduling appointments, data entry, and program coordination with General Motors, Moritz Corp., and our own local management.