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RssLocal Government - 1 Years of Experience - Near 33594

YENNY Diaz 4114 copper Canyon Blvd Valrico, FL 33594 HYPERLINK "" (M) 732-910-1865 Seek the Challenging Position of Bilingual Customer service Representative A gifted experience in performing office support duties which involve customer satisfaction. Summary of Qualifications More than 3 years’ experience. Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet,    database and other office software and equipment. Profound skill in customer service maintaining a professional relationship with the customer. Exceptional ability to communicate clearly with customer and solving any concern they have about their account Uncommon ability to understand and carry out written and oral    instructions; perform detailed clerical work and maintain    attention to detail despite frequent interruptions. Immense ability to establish and maintain effective working    relationships with those contacted in the course of the work. Education: Kean University July 1996 – May 2000 Completed 197 credits towards Bachelor of Science in Computer Science Experience: Jones Apparel Group/Energy Apparel Division NYC May 2004 - Present Production Associate Support the Senior Production Management in 5 Divisions ( Jessica Simpson, Energie, L.E.I, Energie Private label, L.E.I private labael ) the cut & sew total of 5 collections. Communicate daily follow-ups with factories in China, Bangladesh, and Indonesia on production status, samples and any issues that arose from product development. Generated daily costing reports. Assisted the design team resolving technical and quality issues. Work closely with sales team in obtaining and forwarding client’s PO to overseas. Created & updated daily WIP report to ensure all trims/lab dips & bulk /Fits /PP & production were approved to assure timely delivery by following up with T&AC. Report on any production issues including quality control and approval requirements for all overseas factories to proceed with current production. Ensure all Final Fit approvals were complete prior to Target Approval Date by managing the 2nd & 3rd Bulk fitting process as required. Ensure that TOP samples sent by vendors were approved when required by tech prior to shipment due date.  Continually follow up with factories to ensure styles were on the required production schedule and shipped on time—roll up any exceptions to management and offer solutions so goods were shipped on time to warehouse. Ordered line samples. Followed up with customers and salesmen to ensure samples were received on a timely basis. Jones Apparel Group/Energy Apparel Division NYC January 2000- May 2004 QRS UPC Catalog Maintenance Handled order entry, downloading orders via EDI, worked closely with inventory / procurement to deliver order status, tracking / and running production reports. Processed all orders in a timely and accurate manner. Assisted in handling errors solution. IDT Newark, NJ March 1997 - December 1999 Customer Service Representative Deliver world class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Demonstrate best judgment in the disbursement of adjustments and credits. Increase the customer experience by providing information on new products rate plans, and services through up selling opportunities. Schering Plough January 1996 – March 1997 Customer Service Handled a high influx of inbound calls within a dynamic call center environment. Managed multiple priorities and maintained effective results in a quota driven workplace. Assisted wireless customers with items such as adding minutes and troubleshooting. Responded to customer inquiries and requests and resolved issues efficiently and professionally. Exercised strong interpersonal communication skills with customers and department personnel.  Accepted assignments with an open, cooperative, positive and team-oriented attitude. Utilized multiple call center support applications to efficiently assist customers and agents. Skills:Microsoft 2003, MSXP Excel, Power Point, EDI, ADS Programs, SAP Program, Bilingual (English /Spanish), Quick Learner, Multitasked, good communication skills & like challenges.

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Local Government

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