Accomplished professional with extensive experience providing operational leadership in building high performing customer service, technical support, and filed service, teams providing B2B and B2C services. Proven track record of providing exceptional customer experience while building long-term relationships and customer loyalty. Strong communicator effective in working with cross-functional teams and vendors to monitor and control expenses.

Highlights:

• Orlando, telecommunications, Operations, customer service, tech support, field service, Client Support Services, Account Management, Operations Management, Project Management