Customer service rep creative ,loyal, interested in meeting the needs of relationships between customers and business.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2006 - Present
The Bell Group	(Confidential)	8/2000 - 4/2006

SCHOOL	MAJOR	YEAR	DEGREE
Carlsbad Sr High	GED	1979	High School/GED Degree

Highlights:

I was a call center agent for The Bell Group for approx 5.5 years, taking calls, entering orders, advising use of products which involved but not limited to various techniques in jewelery manufacuring, listened to problems, and started the process for problem solving. Also assisted in data entry, for backorders and address corrections.

Companies I like:

I do not have a list of companies I would love to work for.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Marketing

I spent about 10 months in the returns department. I received returned merchandise, and determined the reason for the return. I then made a decision as to how to rectify the issue with the customer whether it be a refund, or replacement of product. If there was a quality issue, I also had the responsibility to check our stock, and contact the buyer.