Summary of Expertise Experienced Home Retention and Default Collections Professional ( Global (Offshore) Professional ( Customer Experience Professional Strong Analytical and Organizational Leader ( Effective Communicator Successful Mortgage Professional with over 20 years of experience in mortgage servicing, management and customer service/experience. Highly effective interpersonal communicator and exceptional leader. Superior focus on internal/external service delivery, leading to strong performance and company profitability. Ethical business professional possessing strong integrity, accountability, and a commitment to superior customer experience.

Highlights:

• Compensation
• Call Center
• Complaints
• Management
• Payment Processing
• Process Improvements
• Quality Assurance
• Root Cause Analysis
• Test
• Offshore