PROFESSIONAL SUMMARY Qualified customer service representative with 17 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. ACCOMPLISHMENTS Customer Relations Earned highest marks for customer satisfaction, company-wide. Inside Sales Met and exceeded quotas generating 65+ calls per day. Conflict Resolution Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Product Promotion Up-sold products and motivated customers to upgrade current product plans.

Highlights:

• Chicago
• Villa park
• lombard
• Naperville
• Oakbrook
• Complaints
• Management
• Administrative Tasks
• Call Center
• Communication Skills