Profile A self-starter and quick learner. Versatile skill set with experience in customer service, management, and written communication. Received employee of the month for exceeding goals in March 2014. Strong analytical and leadership skills, while integrity and honesty are my strongest virtues. Experienced with Microsoft Office, Clarifire, uCSE, microbilt, Citrix * Work to accomplish daily and monthly goals, using time-management and organizational skills as well as problem-solving and analytical skills * Received employee of the month in March 2014 for exceeding my goals as an underwriter and passing all audits Loss Mitigation, Vendor Management, Metlife Home Loans, Irving, TX 10/19/09-2/28/13 * Interacted as liaison internally between business, legal and loss mitigation departments * Provided reports, took meeting minutes, monitored contracts for vendors * Managed mediations and escalated response center deadlines Sales Lead, Ann Taylor, Dallas, TX 9/2/10 - 3/24/13 * Assisted customers with clothing choices, offering helpful tips & suggestions * Opened and closed store: reviewed reports, counted registers, setting up zoning charts * Monitor daily goals during my shift, as well as training new employees * Assisted my store manager in writing up opening/closing procedures. He used this in his training while opening 2 new stores in Canada in 2012. Sole-Proprietor, Harlingen, TX 12/2004 - 8/2009 * Provided customer service to various businesses and residences using commercial bio towers to remove odors and viruses, mold and allergens Experienced with reports, invoicing, timelines, scheduling of all work * Performed inspections for mortgage and banking institutions, which included photographing, documenting and measuring properties * Sent in reports to customers with inspection results

Highlights:

• Customer Service
• Analytical Skills
• Writer
• Management
• Proofreader
• Microsoft Office
• Underwriter
• Vendor Management