Professional Summary Highly effective, motivated Customer Service professional with extensive and progressive experience in the Airfreight and Shipping Industry with exceptional call center experience. Excellent problem solving and customer service skills along with international customs clearance for duty and taxes. Audit and solution experience coupled with disputes associated with international freight services, initiate, code and provide documentation any adjustments and transfer transactions. Provide treasury, Credit and Collections solutions with an emphasis to consistently reduced accounts receivables for commercial and retail accounts. Management of accounts both domestic and international. Excellent interpersonal skills. As an additional skill set I provide In-home service care and a Program Advocate for domestic violence intervention providing care for the elderly and helping victims of domestic with resources and services to change and improve their quality of life to transition from immediate crisis, to stability and self-sufficiency.

Highlights:

• Insurance
• Delinquent Accounts
• Settlements
• Telemarketing
• Cisco
• Credit and Collections
• UCC
• Receivables