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Help Desk Manager - 20 years technical experience - NJ or Philly
Detail-oriented Global End-User Support Manager with experience in Global Call Center, Help Desk, Technical Support and Service Desk Manager roles implementing company objectives to improve support experience. Hands-on motivator who develops time management and growth paths for direct reports to improve performance within department. Utilizes strong team building and communication skills to build cohesive cross-functional teams. Areas of expertise • Hardware Troubleshooting & Repair • ITIL v.3 Processes • Project Management • Root Cause Analysis • Technical Training • Application Support • Process / Workflow Improvement
Manager
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Manager |
Education level: |
Some College Units Completed |
Will Relocate: |
Yes |
