Strong interpersonal skills willing to go the extra mile to get the job done

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/2006 - Present
EDS	(Confidential)	10/1999 - 5/2006
SAIC	(Confidential)	3/1994 - 9/1999
USAF	(Confidential)	2/1974 - 2/1994

SCHOOL	MAJOR	YEAR	DEGREE
Terre Haute North	none	1973	High School/GED Degree

Highlights:

I am a System Administrator / Tech Lead with extensive experience exposure to ITIL fundamentals, supporting backups, trouble shooting skills, installing software, monitoring Remedy, Vantive, and Digital Workflow queues, I have managed several projects to ensure customer satisfaction. My experience includes installing and configuring NT4, Win 2000, and 2003 Servers to include networking each platform I have implement and maintain desktop hardware and software based on Corporate IT standards. Maintain support on printers including configurations and malfunctions. Update and install software revisions levels on desktops and servers as required. Perform off-hour maintenance and upgrades of desktops and servers. Assist end users on approved applications as required in a timely and accurate manner. Deliver specified level of support to end users, as agreed to within SLA (Service Level Agreement).

Companies I like:

Smud, County or State, Tech Systems, Kaiser, Sutter Health

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Service Delivery Manager
• Technical Team Lead
• System Administrator
• Lan Administrator

Managed backup and restore team providing customer disaster recovery. System Administrator assisting in installs, configurations, and Network Setup.