Description
Employment History: Universal Protection Service Dec 2014 – Jun 2015 Security Officer Monitored cameras, report to the fire command system (FCC) when an incident occurred as well as reporting any daily activities into the daily activity report (DAR). I was a patrol officer for the Tabor Center. My job also was to make sure not only the clients were safe but the civilians were safe as well. I patrolled the perimeters of the Tabor Center and the Westin Hotel, garage patrols, towers patrols, and retails patrols. Escrow Recovery Service June 2014 - Nov 2014 Investor Contact clients who lost their property and money owed to them, through been verified with any possible relatives and associates. Working with NED’s for the estimates of the property. I studied MATRIX (metro listing) to see what the property is worth, as well as searching judgements on the properties. Had access to the county assessor, clerk and records as well as the public trustees. Empereon Marketing Feb 2013 - Jan 2014 Customer Service Representative I worked for the company of DirecTV; I was in the outbound calling center. My responsibilities were; follow-ups on payments, answering any questions on bills regarding payments or policies. Selling HBO, Cinemax, Starz, Encore and the NFL Sunday Ticket Package also getting customers to rejoin DirecTV with promotions and gifts. Had the ability to sale up to 27-32 sales a day. Due to exceptional customer service, I believe every customer deserves to get the best treatment. Employment Express Professional Mar 2009 - Fed 2012 Receptionist Responsible for educating customers on policies and procedures, managing the front desk duties; answering telephones and filing, emails and answering any questions about their billing cycle and how they can change their plan. Provided quality customers service by directing customers to various departments, worked a part of a collaborative team. Fostered excellent working relationships with clients and co-workers. Attended meetings, setting up conference rooms for business companies that come in, processed data entry for tax returns. Education: Currently working on GED Testing
