Qualifications Summary: LAN, WAN, and MAN protocols, OSI layers, Experience in Microsoft office. Computer support including recommending, pricing, installing hardware, software and VTC/Plasma TV's for video Conferences/ Meetings, system upgrades, software fixes, and training, and identify key business requirements. Hardware: servers (Sun Solaris, Intel-Based, & HP UNIX) PCs (IBM & IBM compatible) desktops scanners electrical / mechanical products copiers facsimile mainframes routers switches hubs monitors printers. Software: MS Office (Excel Word Power point Access) Dell Nortel Juniper HP Avaya Cisco Sun Panasonic Lotus Notes applications development tools operating systems (Microsoft 2000& XP) enterprise business applications Notepad web/e-commerce development messaging office and groupware networking and communications Mail Systems (Outlook & MS Exchange) Remedy Adobe Acrobat WinZip SMS Client.