Description
Results-driven and award-winning Call Center Supervisor with 8+ years of continuous Management experience effectively leading top-performing teams to exceed targets. Team-oriented professional adept at developing innovative strategies, motivating employees, and driving key performance metrics that delivers significant results. Knowledge of customer relationship management skills and top-flight problem-solving and decision-making talents. Adept at adapting and transitioning in the very dynamic, fast paced environments and highly competitive Telecommunications industry. 20+ years of experience in the Cellular industry and Call Center Environments. Areas of expertise in: Team Leadership – Coaching & Development - Customer Service – Customer Retention – Problem Resolution
Accomplishments
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