Customer Relations Manager with 15+ years of progressive business development, competitive market share expansion and logistics management experience within the Phoenix-area insurance and transportation industries. Successful history of increasing company profits by 20% through strategic marketing & customer service programs. Leverage interpersonal, inclusive leadership, and time management abilities to successfully manage a team to increase profitability and growth. Client Relationship Management * Project Leadership * Proven Advocacy * Conflict Resolution * Customer Relations Development * Sales & Revenue Generation * Expansion Strategies * Market Research and Analysis * New Business Development * Marketing Campaign Development

Highlights:

• Business Development
• Customer Relations Development
• Customer Service
• Insurance
• Leadership
• Logistics
• Management
• Market Research
• Marketing Management
• Microsoft Office