SUMMARY OF ABILITIES AND ATTRIBUTES: Strong interpersonal skills possess the ability to work effectively with all people, Able to meet productivity and accuracy standards and goals, excellent communication skills, and knowledge of supervisory practices and principles. Flexible and adaptable to change. Able to work both as part of a team as well as individually with little direct supervision. Deliver concierge service to provide First Contact Resolution to clients. Utilize independent and empowered decision making skills and increased authority to manage higher accommodation levels. Ten (10) years' previous experience in telemarketing, direct sales, aggressive business to business sales, dynamic ability to deliver a clear pleasant phone voice with the proper etiquette, able to multi task and work well under pressure, able to react quickly and calmly to emergency situations, while maintain and delivering high quality of customer service. Able to effectively handle a diverse customer base, effective time managing skills, strong work ethics and integrity. Competency using Microsoft Office Windows, Typing 35 wpm with 96% accuracy, 10-Key 6,420 KPH with 98% accuracy. ATTRIBUTES Enthusiastic, hardworking, verbally gifted and self-motivated, customer service driven, dependable and responsible, thrive in challenging situations, adapts and able to deal with frequent changes in the work environment, always open to learn new skills.

Highlights:

• Complaints
• Problem Solving
• Problem Solving Skills
• POS
• Billing
• Quality
• Sales
• Team Player