Summary of Qualifications * HSBC Management and Leadership modules * 20 years of experience (payment processing) * 12 years of experience as operations manager Ability to build successful production environments * Ability to develop productive business relationships with executives, direct reports and support teams * Microsoft Office skills * TMS system OPEX mail processing systems (150, 40 and 3690) * Developed career objectives for staff * Training staff on procedures Experienced with TMS processing systems as well as OPEX processing equipment Workflow Coordinator (1999 - 2002) * Workflow coordinator of mail extraction department * Prepared production spreadsheets * Directed the flow of production on a nightly basis * Assigned production projects to staff * Assisted Unit manager with attaining department production goals and objectives Machine Operator (FQ) (1996 - 1999) * Fully qualified machine operator for mail extraction department * Operated OPEX 150 machines for mail extraction * Processed payments on this high speed machine on nightly basis * Maintained and fixed 150 high speed equipment * Operated MPS40 sorting machine to sort mail payments. Mail Extraction Clerk (1993 - 1996) * Processed mail payments on OPEX 3690 low speed machines using 10 key machine and data entry computers * Filed and processed customer correspondence, checks and cash.

Highlights:

• Data Entry
• Leadership
• Management
• Payment Processing
• Payroll
• Microsoft
• Microsoft Office
• Support
• Training