Highly motoviated to provide extremely friendly customer care.I try very hard to never leave a customer angry.Exception interpersonal and communication skills.I am not afraid to accept responsibility for solving a customer's issues within the company's guidelines and procedures.

Highlights:

Companies I like:

Nextel, Sally May, Embarq

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• call center
• customer service
• help desk

I was a lead that took escalated calls. In 80% of the calls I was able to calm the customer down and make the understand the reason for the circumstances they were in and was able to resolve the issue to the satisfaction of the customer and the company.I am using to working with multiple software programs include all MS Offie programs and Outlook email.