• Award-winning specialist in working with customers and end-users to improve business processes, implement process improvement tools and in the development and delivery of training programs. • Broad industry experience and knowledge of technology (software, hardware, systems, networking), manufacturing, library systems, data warehousing, materials management and customer relationship management (CRM). • Demonstrated success in the management of software and product development teams to achieve business goals.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2007 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Cameron University	Business	1981	Associate Degree

Highlights:

Serena PPM Excellence Award in 2008 for the creative implementation of their Portfolio Management solution AT&T Software Excellence Award in 2000 AT&T Project Implementation Award in 2002 AT&T Exceptional Achievement Award in 2002 and 2003

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Project Manager
• Technical Manager
• Software Development Manager
• Business Systems Analyst
• Implementation Specialist

Principal Systems Engineer 2008 to current • Translated customer product requirements into technical specifications by engaging with members of cross-functional organizations, resulting in the company meeting original product launch target dates. • Increased the probability of success of customer installations by researching, selecting and implementing a Network Performance Modeling tool intended to simulate customer network performance under various configuration scenarios. • Improved company-wide communication of product requirements by taking a lead role in the selection and implementation of a Requirements Management tool. Senior Project Manager 2006 to 2008 • Implemented a Product Portfolio Management (PPM) tool for the Project Management Organization (PMO) to capture and manage critical product development milestones and create executive reports, saving the company 244 person days annually. This also resulted in a published success story entitled, “WMS Gaming Beats the Odds with Serena Software.” • Expanded the use of the PPM tool into the Product Management organization to capture critical product development estimates and financials following the Stage-Gate® process. This resulted in the receipt of the Serena PPM Excellence Award in 2008 for the creative implementation of their Portfolio Management solution. • Created and delivered targeted classroom and online training programs for both the Project and Product Management teams in the use of the PPM tool. • Ensured that project milestones were met by working cross-functionally with the seven Product Development organizations.