IT Technical Manager with eleven years of increasing levels of experience and responsibility managing multi-platform systems, networks and data centers. Excellent in bringing less than optimal operations and disparate teams together to create new, highly efficient teams with high system availability.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	3/2007 - Present
GMAC ResCap	(Confidential)	2/2000 - 1/2007
Electronic Data Systems	(Confidential)	3/1998 - 2/2000
AST Computer	(Confidential)	2/1996 - 3/1998

SCHOOL	MAJOR	YEAR	DEGREE
Collin County	Arts	2000	Associate Degree

Highlights:

Technical: Design highly available system architectures, MCSE Certification, ITIL Foundations Certification. Operations: Focus on high availability, quality of service and customer satisfaction, Align with ITIL best practices for all operational procedures. Management & Leadership: Lead and mentor multi-function teams (data center facilities, systems hardware/software); Plan and coordinate multiple projects simultaneously, domestically and internationally; Integrate teams and processes for optimal resource utilization with a focus on long term strategy.

Companies I like:

Cadbury Schweppes USA Inc. Capital One Carpet Mills of America Centennial Fine Wine & Spirits FedEx Kinko’s Fossil Inc. Freed’s Home Furnishings Frito-Lay Inc. JCPenney Co., Inc. Mattress Giant Inc. Penson Worldwide, Inc. PepsiCo Inc. TGI Friday’s System The Container Store Inc. Tuesday Morning Inc. Two Rows Restaurant & Brewery

Design Organizational Process, Design for Six Sigma (DFSS)
Presentation
Sales Support
Requirements Analysis & Specification

• technology
• management
• data center
• windows
• network

Management of two data center facilities including disaster recovery planning between the two. Leading effort for PCI Level 1 certification.