Accomplished and result-oriented customer service management professional offering extensive experience driving organizational change to transform effectiveness of customer support through phone, email and social media interactions. Highly driven individual committed in achieving client satisfaction and refining current operations by identifying improvement opportunities, devising innovative policies and processes, and propelling customer service levels. Possess an advanced understanding of customer needs, providing superior customer service resulting in gaining high level of client satisfaction. Highly motivated individual with ability to work independently or within a team, multitask, coordinate multiple problems and meet deadlines under pressure. Excellent interpersonal skills and able to communicate and collaborate effectively with people of diverse backgrounds, cultures, and professional levels in a courteous manner.

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