Glenda Fay Devers 6232 S. 251st St., Kent, WA 98032 – Glenda.devers@yahoo.com – 206.854.2230 Dear Hiring Manager, Please accept this letter and accompanying resume as evidence of my interest customer service career within your company. My enclosed resume outlining Superior Customer service, leadership, managing and team building experience will clearly show I have the desired qualifying skills and abilities compatible with the position as customer service representative. I realize that I have tremendous management experience but I would like to change course into call cener/customer service representative/manager. Over 10 years of Customer service experience: • Exceptional customer service • Community Relations • Clear communication skills • Attentiveness • Tenacity • Problem solving • Time/stress management • Human resource skills • Result oriented • Willingness to learn • Training and Developing Employees In my most recent role as store manager trainee at Big Lots /Bartell and store manager at Safeway, I not only strive for excellence in day to day store operations, but I also made it a point to focus on larger and long term goals. There are many things I can contribute to your company including a combination of strong communication, technical, analytical and mechanical, and superior customer service skills. Could we meet to discuss the ways in which I might enhance your expectation levels? I eagerly await a call from you to schedule a time for us to speak. Thank you for your time and consideration of my qualifications. Thank you for your time and consideration, Glenda F. Devers ¬¬¬¬¬¬¬¬¬¬¬¬

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