Home  »  Online Resumes  »  PDF-DOC-TXT-RTF  »  Trade School Degree Resumes  »  Management & Business Resumes  »  Manager Resumes
Rss

Joseph S

Senior Business Manager

Occupation:

Manager

Location:

Hatboro, PA

Education Level:

Trade School

Will Relocate:

YES

CollapseDescription

AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * Change Management Procedures Altiris Asset Management * Configuration and Location * Infrastructure Relationships * Procurement and Maintenance * Depreciation and Disposal * End User Support Project Management * Requirements * Scope * Timeline Management * Relationship Management * P&L Responsibility Call Center Management * Statistical Analysis * Forecasting / Scheduling * Leadership / Coaching * Credit / Collections * Quality Monitoring / Assurance * Continuous Process Improvement

Right_template4_bottom

CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 12/1980 - Present
Right_template4_bottom

CollapseEducation

SCHOOL MAJOR YEAR DEGREE

Penn State University Business Logistics 2003 Associate Degree
Right_template4_bottom

CollapseSocial Media

TYPE TITLE URL DESCRIPTION

Book Various media url Mystery Novels & Who Done It's

Right_template4_bottom

CollapseAccomplishments

Highlights:

Companies I like:

Comcast, IBM

Left_template4_bottom

CollapseJob Skills

Left_template4_bottom

CollapseKeywords

Left_template4_bottom

CollapseResponsibilities

AREAS OF EXPERTISE Client/Customer Service Management * Customer Relations Management * Customer Service Department Development * Service Level Agreements (SLA) * Organizational Leadership * Employee Development Help Desk & Incident Management * 24 x 7 / Tier 1, 2 & 3 Support Levels * Network Operation Center (NOC) * Service Restoration Team (SRT) * Daily Service Review (DSR) * Root Cause Analysis (RCA) * Change Management Procedures Altiris Asset Management * Configuration and Location * Infrastructure Relationships * Procurement and Maintenance * Depreciation and Disposal * End User Support Project Management * Requirements * Scope * Timeline Management * Relationship Management * P&L Responsibility Call Center Management * Statistical Analysis * Forecasting / Scheduling * Leadership / Coaching * Credit / Collections * Quality Monitoring / Assurance * Continuous Process Improvement
Left_template4_bottom