Don M

Technical Services Manager - Manufacturing Engineer - Sustianing Engineer


Department Manager

Education Level:


Will Relocate:



Dear Hiring Manager: I am currently seeking a position of Technical Services Manager with a company that is looking for proven results. Armed with proven knowledge and skills in soldering rework technology including BGA, SMT, conduction, convection, and rework profiling; complemented with strong knowledge of the 5S methodology, KPIs, and standard operating procedures. I am a highly skilled and successful engineering professional with excellent track record and proven ability for getting jobs done on time and according to specifications. Now, I would like to bring my talents and expertise to work for your company. Throughout my profession and educational experience, I have developed my broad-based knowledge in the field of engineering. I demonstrate proficiency in researching and developing solutions to technical problems by using theories and principles of science and mathematics. I am adept in all aspects of project lifecycle development, from initial analysis and conceptual design to implementation, quality review, and development. I have established effective priorities and implemented decisions that consistently met both short- and long-term goals as well as met project deadlines. These accomplishments were derived from my exceptional interpersonal and communication skills, keen attention to detail, and unparalleled work ethic. I earned reputation for getting jobs done on time and within budget while maintaining safe, reliable worksites. I am dedicated to providing the highest quality service at all times and remain actively involved in overseeing and inspecting a site until the project is completed with utmost satisfaction. Other details you may find important in understanding my background are documented in the enclosed résumé. I appreciate you taking time to review my credentials and I look forward to speaking with you. Thank you for your time and consideration. Sincerely, Don McGaughey


CollapseWork Experience




Ameritec College Electronics Engineering 1991 Associate Degree




CollapseJob Skills





• Supervise engineers/technicians in daily technical support & applications tasks to assure sufficient support and coverage available at all times, best utilizing the individual skill sets within the group to achieve optimum efficiency, rapid turnaround and achieve customer satisfaction. • Serve as liaison with customers, operations, engineering, sales/marketing and channel partners to resolve problems and inquires and be the voice of the customer. • Manage field service and support globally. Assure appropriately trained engineers are available to address needs of customer. • Develop, coordinate and provide regular and ongoing training courses on all product groups tailoring to different customer needs - both on site and at customer locations as required. • Provide custom applications support for soldering, rework and fluid dispensing products. Coordinating with engineering, evaluate requests and judge technical and financial viability. Quote customers, process orders & coordinating with Supply Chain/Customer Care groups, ensure that product is delivered within quoted lead-time in line with market expectation. • Develop and implement plans to meet corporate objectives and ongoing development of the Technical Support department. • Formulate and manage department budget. • Goal development, deployment and monitoring, making necessary adjustments as applicable. • Coordinate Global product support/service • Performance reviews