To provide the best experience in business to the customer while keeping the best interest of the company in mind.

COMPANY	POSITION HELD	DATES WORKED
Novastar Mortgage	(Confidential)	11/2006 - 5/2007
HCA-Medical Center of Independence	(Confidential)	2/2005 - 11/2006
HCA-Independence Regional Health Center	(Confidential)	5/2003 - 2/2005

SCHOOL	MAJOR	YEAR	DEGREE
Worthington Community College	Human Services	1992	Associate Degree
Worthington Senior High School, Worthington, MN.	General	1987	High School/GED Degree

Highlights:

Numerous Customer Service awards or compliments. Assisted in implementation of Financial Counselor program at local hospitals. My biggest highlight-helping someone.

Companies I like:

Any company with high ethical standards and employee respect.

P&L responsibilities
Presentation
Technology Solutions
Software Implementation
Leadership

• Customer Service
• Healthcare-Non clinical
• Financial Counselor
• Health Insurance

Able to counsel customers on how to catch up on past due mortgages without demeaning them or hurting the company. Was involved in a letter-writing campaign to millions of customers, representing the whole servicing department.