Description
PRofessional summary * Over 18 years in IT programming, analysis, trouble shooting and business systems management, leading all aspects of a multi-state IT department for a large international investment company * Increased revenue by 30% since 1999 by developing and deploying innovating cost saving strategies across the IT spectrum * Lead IT technical support department serving a multi-state region and over 730 users * Delivered industry recognized software education training for financial advisors and technical staff * Saved company nearly 700K annually by successfully deployed new IT infrastructure and performance strategies * Created a 40% increase in staff efficiency through implementation of enhanced IT service and support * Experienced IT problem solving skills, attentive to detail and thorough in approach to enhancing company-wide customer satisfaction for a user group of over 730 across 5 states
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