Description
Good organizational and logical thinking skills both to set and administer network problems. I have worked with a wide range of users throughout the US and US Territories. I helped FHWA in support of Servers, Routers, and Applications with an up time at 95%. Planned and Unplanned Outage Log Documentation Reports to the clients. Generate service tickets through Remedy for database, applications, or server problems. Train and create documentation for NOC Support team (Fiery Command Work Station, Net Back Up Admin Console, and CONTROL-M/D).
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