Description
Summary of Qualifications 15 years' experience in Collection, Sales Support, Customer Service, and Telemarketing. Supervised up to four (4) employees (Collections and Telemarketing). Computer liaison using Voice Link computer system SAP, Oracle, Excel PC, CRTWord 97 - 99 Resolved complaints and billing errors. Prepared account and billing records audits. Trained temporary and contract employees. Provided Sales follow-up. Awarded High Achievement Awards & Sales Collection. * * Collected on delinquent and high-risk accounts. * Provided and presented report portfolio activity. * Worked closely with other functional departments (ex: Billing, Account Management, and Customer Relations). * Ensure that all delinquent accounts have been thorough Using good judgment on assigned Accounts. 469 644 6325
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