High energy IT professional with exceptional communication and leadership skills. Works alone or in a team environment. Resourceful and eager to learn new technology

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/1997 - Present
Northeast Womens Diagnostic Center	(Confidential)	3/1983 - 12/1997

SCHOOL	MAJOR	YEAR	DEGREE
Penn State University	Information Sciences and Technology	2007	Associate Degree
Luzerne County Community College	science	2007	Associate Degree

Highlights:

10 years helpdesk and Operations manager. responsible for customer problem resolution as well as automating current paper systems. Analyze current processes to automate for effecienty. PC technician, responsible for hardware and software installation and manitenance. Troubleshoot printer, PC, connectivity issues as well as training users on Network and AS400 usage. Educate users on new systems as they are implemented. Handle company wide instruction on various software packages. Webmaster for the company intranet as the Internet

Companies I like:

PPD, GE, verizon,

P&L responsibilities
Presentation
Technology Solutions
Sales Support
Software Implementation

• business analyst
• PC technician
• IT training specialist

presently handle all security issues on an AS400. Involved in company wide implementation of 2 new systems. HPF and Kronos one an HRIS system and the other a document imaging system.