SUMMARY OF QUALIFICATIONS/ACCOMPLISHMENTS/AWARDS * POLISHED collection manager, with 16 years of customer service/collections experience, a proven producer, with excellent account management, team motivation and team management skills. * Recognized leader in each position held, and as a government and commercial collector throughout career. * Keen diplomacy, persuasion and negotiation skills. Effective multi-tasking and time management skills. * Ability to gather and assess information to yield accurate and ethical decisions within government regulations and company policies, parameters, and industry laws directly affecting bottom line revenues. * Proficient skip tracing techniques mastered utilizing LexisNexis/Accurint, Zoom Info, Peoplefinder, Ask.com, Skipease, Spokeo, PIPL, LinkedIn, and Veromi. Mastered Federal Debt Collections/Privacy Act. * Performed as a Retail Manager, Church Department Manager, Secretary and Church Bookkeeper. * Training Coordinator for V-Corps Director of Engineering and Housing from Frankfurt Germany. * Course Certificates received in courses at the USA Management Training Program in Frankfurt, Germany. * Collected $120,000 cash individually per year, over $3 million on nine month payment plans and a team cash monthly total of $130,000. Facilitated balance or settlements in full via effective discretionary negotiations and strategic relationship building skills as a Collector Specialist and Unit Manager for FAMS.

Highlights:

• Receivables
• Deposits
• Drafting
• Typing
• Collection
• Government
• Rehabilitation
• Account Management