Highly experienced Health Care Services Administration major with excellent communication, training, and diplomacy skill. Focused on healthcare management and clincal safety.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/2004 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Technical Career Institute	Medical Assisting	1990	Trade School Degree

Highlights:

Denise M. Kolakowski 2029 Hollywood, Grosse Pointe Woods, Michigan 48236 Phone Number (586) 899-4048? E-mail dkolakowski_bus@comcast.net SUMMARY OF SKILLS • Extensive training and work history in clinical medical setting • High level supervisory skills • Extensive knowledge of workplace training and training related issues • Focused concern for customer service related issues • Training and enforcement of quality assurance and risk management practices • Microsoft applications • Use of various software application for use in the medical setting PROFESSIONAL EXPERIENCE 2004-Present: Medical Instructor/Medical and Externship Coordinator Dorsey Schools Madison Heights, Michigan • Oversees, manages, and carries out all activities related to Medical Assisting, Medical Billing, and Pharmacy Technician externships • Develops and enhances relationships with employers and externship sites • Counsels and acts upon concerns related to student performance in class or on externship • Manages all activities related to student certification, and proctors certification exams • Continually seeks ways to accommodate changes in program requirements • Prepares new medical instructors for modular programs • Instructs students in all aspects of the clinical medical setting, medical terminology, and anatomy and physiology 2001-2004: Administrative Medical Instructor/Corporate Trainer/Externship Coordinator Ross Medical Education Centers Warren/Redford, Michigan • Instructed Medical Assistant students in all aspects of Administrative Medical assisting disciplines • Set-up and managed Medical Assistant externships • Trained new instructors in standardized, modular program • Frequently assisted other campuses with instructor needs 2000-2001: Medical Assistant Instructor Creative Learning Centers Warren, Michigan • Trained Medical Assisting students in all aspects of clinical, and administrative skills • Arranged and carried out curriculum for Medical Assisting training program 1999-2000: Patient Care Associate (contracted) Bon Secours Cottage Health System Grosse Pointe, Michigan • Assisted physicians with patient examination, and performed all office related tasks as needed • Performed various clinical procedures within the training scope of Medical Assisting Denise M. Kolakowski page 2 1998-1999: Accounts Receivable Specialist/Authorizations Coordinator Apria Healthcare Troy, Michigan • Performed electronic billing to Blue Cross and Blue Shield, and Physicians Health Plan • Organized and implement better and more efficient practices for reauthorization of patient medical equipment and supplies from various HMO’s • Carried out reauthorization processes for patient equipment and supplies 1996-1998: Medical Assistant East Area Family Physicians Roseville, Michigan • Performed all duties related to clinical Medical Assistant position • Trained new Medical Assisting staff • Carried out Medical Office phone triage 1992-1996: Supervising Clinical Medical Assistant Shorepointe Family Physicians Grosse Pointe Farms, Michigan • Supervised all clinical Medical Assistants • Performed all duties related to clinical Medical Assisting • Sought out more cost effective supplies, and equipment for clinical use • Ordered all clinical supplies, and kept inventory of supplies and equipment • Scheduled out-patient procedures for patients EDUCATION B.B.A. in Healthcare Services Administration Anticipated Graduation-2008 Davenport University Warren, Michigan Certificate of Completion in Medical Assisting Graduated 1990 Technical Career Institute Clinton Township, Michigan CERTIFICATIONS Registered Medical Assistant Current Status American Medical Technologists/National Certification BLS for Healthcare Providers Current Status American Heart Association

Companies I like:

Henry Ford Health Systems, Trinity Health, Beaumont Hospitals, Concentra

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Medical
• Healthcare
• Administration
• Patient Care

Presently instruct medical students in career skills for medical assisting, medical billing, and patient care technician. Also the Medical/Externship Coordinator for all medical students. Involved in all responsibilities, and decision making processes for a more effective, and efficient program.