My goal is to secure a position which will allow me to experience new challenges and which can, best, put to use the skills and experience I have obtained during my years in the fields of consumer electronics repair, re-manufacturing, production, quality control and product liability prevention.

COMPANY	POSITION HELD	DATES WORKED
D&R Nolan Investments, Inc.	Owner/President	12/2006 - 10/2013
Microsoft	Global Technical Process Manager	3/2001 - 11/2006
Sega of America	Director QA/Hardware	1/1989 - 4/2001
US Coast Guard	Aviation Electronics Tehcnician - QC Inspetor	1/1981 - 1/1989

SCHOOL	MAJOR	YEAR	DEGREE
US Coast Guard Aviation Training Ctr	Aviation Electronics	1984	Trade School Degree
Pacific University	Liberal Arts	1979	Some College Units Completed Degree
Borah High	General Education	1978	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Website	QI Macros	media url	Six Sigma, Lean Manufacturing, Quality Process education resource

Highlights:

Saved the launch of Microsoft's XBOX from delay with major rework at site of distribution - saved millions in transportation costs and launch delay penalties ---------- Testified in court as technical expert witness for product liability suit - potential loss of $1Million - we prevailed ---------- Two time recipient of the President's Award at Sega of America (company's highest level award) ---------- Military Awards: - 5 Sikorsky Life Saving Awards - Air Medal - Commendation Medal - Honor Graduate (top of class) Aviation Electronics School - 4 Helicopter Heroism Crew of the year awards (1986) Aviation Writers’ Association, Coast Guard Foundation, Naval Helicopter Association, American Helicopter Society

Companies I like:

Microsoft, Boeing, Amazon, Start Ups

Communication
Problem Solving
Dealing with Adversity
Judgement
Mechanical Ability
Influencing Others
Customer Inerface
Technical Writing
Process Evaluation

• Field Service
• Repair
• Quality Control
• Remanufacturing
• Reverse Logistics
• Consumer Electronics
• Facility Management
• Repair - Remanufacturing

Manager of Service Organization with Direct Reports Budget Center Planning/Management Quality Audit of Vendors, Materials & Processes Repair, Re-manufacturing, Production, Facility Management Vendor Selection and Contract Negotiations Training (Quality, Repair Techniques, Customer Support, Re-manufacturing Process) Technical Writing and Document Control Manager Field Quality Inspectors and/or Repair Technicians Customer Support and Escalation Handling Failure Trend Tracking and Analysis Product Safety/Liability Prevention and Escalation Handling