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Don N

Techncial Service Manager, Seattle

Occupation:

Quality Manager

Education Level:

Associate

Will Relocate:

YES

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My goal is to secure a position which will allow me to experience new challenges and which can, best, put to use the skills and experience I have obtained during my years in the fields of consumer electronics repair, re-manufacturing, production, quality control and product liability prevention.

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SCHOOL MAJOR YEAR DEGREE

US Coast Guard Aviation Training Ctr Aviation Electronics 1984 Trade School Degree
Pacific University Liberal Arts 1979 Some College Units Completed Degree
Borah High General Education 1978 High School/GED Degree
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TYPE TITLE URL DESCRIPTION

Website QI Macros media url Six Sigma, Lean Manufacturing, Quality Process education resource

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Highlights:

Saved the launch of Microsoft's XBOX from delay with major rework at site of distribution - saved millions in transportation costs and launch delay penalties ---------- Testified in court as technical expert witness for product liability suit - potential loss of $1Million - we prevailed ---------- Two time recipient of the President's Award at Sega of America (company's highest level award) ---------- Military Awards: - 5 Sikorsky Life Saving Awards - Air Medal - Commendation Medal - Honor Graduate (top of class) Aviation Electronics School - 4 Helicopter Heroism Crew of the year awards (1986) Aviation Writers’ Association, Coast Guard Foundation, Naval Helicopter Association, American Helicopter Society

Companies I like:

Microsoft, Boeing, Amazon, Start Ups

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Manager of Service Organization with Direct Reports Budget Center Planning/Management Quality Audit of Vendors, Materials & Processes Repair, Re-manufacturing, Production, Facility Management Vendor Selection and Contract Negotiations Training (Quality, Repair Techniques, Customer Support, Re-manufacturing Process) Technical Writing and Document Control Manager Field Quality Inspectors and/or Repair Technicians Customer Support and Escalation Handling Failure Trend Tracking and Analysis Product Safety/Liability Prevention and Escalation Handling
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