Description
Over 10 years of experience managing large, complex programs consisting of multiple projects and multiple project teams including program process improvement. Lead meetings and coordinated application teams in a hands-on style to provide a solution that meets the requirements of the customer's specifications. Extensive experience in Voice and Data Network Operations, Interactive Voice Response and Call Centers and has a thorough understanding of the associated processes and most common reporting requirements. Significant experience in all aspects of ordering, provisioning, installation and maintenance of both Analog, Digital, fiber circuits and process methodologies.
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