Experienced Manager - Operations - Customer Service - Loan Service - Investor Reporting

Results-driven, solutions-focused management professional with an extensive background building, motivating and developing high performance teams within financial and customer service environments. Demonstrated ability to implement leadership and management strategies that have consistently resulted in surpassing Key Performance Indicators (KPIs) and business expectations in both performance and quality of service delivered. Possess astute analytical skills and capacity to review and processes data and information to identify improvements and resolve issues. • Customer Service and Management. Successfully managed and maintained a high volume of clients while ensuring to meet and surpass business and clients’ expectation by utilizing excellent customer service skills. • Communication Skills. Employ a variety of effective communication techniques that ensure professional customer and client relations. Interact positively with a wide range of business partners and establish relationships based on respect. • Training and Development. Proven track record of exceptional leadership with superior coaching and motivational skills. Capable of recognizing varied abilities and tailoring duties and training to the aptitude of team members. • Organizational Skills. Solid ability to organize and prioritize workload, meet deadlines and work in a high volume work environment. Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution. • Computer Skills. Technically proficient in computer operations with working knowledge on Microsoft Office (Word, Excel, Outlook, PowerPoint)

Administrative Services Manager